Refund & Cancellation Policy
At Avnergy Solutions, we value our customers and strive to provide the best possible services. This Refund & Cancellation Policy outlines the terms under which you may request cancellations or refunds for our products and services.
1. Cancellation Policy
Customers may request cancellation of services or orders within 24 hours of advance payment for booking confirmation . After this period, cancellations may not be accepted as resources may already have been allocated.
2. Refund Eligibility
Refunds will be issued only if the cancellation request is made within the eligible period. Any advance payment made will be refunded after deducting applicable processing fees, if any.
3. Non-Refundable Services
Certain services, such as completed consultations, site visits, or installed solar equipment, are non-refundable once delivered or initiated.
4. Refund Process
Approved refunds will be processed within 7-10 business days through the original mode of payment. Customers will receive confirmation once the refund is initiated.
5. Delayed or Missing Refunds
If you haven’t received a refund after the stated timeline, please check with your bank or payment provider first. If the issue persists, contact us at support@avnergy.in.
6. Changes to Policy
Avnergy Solutions reserves the right to update or modify this Refund & Cancellation Policy at any time. Any updates will be posted on this page, and continued use of our services will signify acceptance of the revised terms.
If you have any questions regarding our Refund & Cancellation Policy, please contact Avnergy Solutions.