Maintenance & Service Policy
At Avnergy Solutions, we are committed to providing reliable, long-term performance for all our solar products and services. This Maintenance & Service Policy explains how we ensure the smooth operation and support for our customers after installation.
1. Regular Maintenance
We recommend routine maintenance of solar panels and associated equipment every 6 to 12 months to ensure peak efficiency. Our team provides professional cleaning, inspections, and system checks as part of our service package.
2. Service Coverage
All installed systems by Avnergy Solutions come with a standard service warranty. This includes inspection, troubleshooting, and minor repairs, subject to the terms of your warranty agreement.
3. Emergency Support
In case of unexpected breakdowns or faults, customers can contact our dedicated support team. We strive to respond to all service requests within 48 hours to minimize downtime.
4. Exclusions
This policy does not cover damage caused by natural disasters, unauthorized modifications, physical tampering, or lack of recommended maintenance. Additional charges may apply for such cases.
5. Annual Service Contracts
Avnergy Solutions offers Annual Maintenance Contracts (AMC) for customers who wish to receive regular inspections, preventive maintenance, and priority service at discounted rates.
6. Policy Updates
We may revise this Maintenance & Service Policy from time to time to better serve our customers. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.
If you have any questions or service requests regarding our Maintenance & Service Policy, please contact Avnergy Solutions.